Healthcare has borrowed “best practice” management paradigms from manufacturing and skillfully applied them to most of healthcare’s parts, yet overall, it continues as the largest category of inflation. The mismatch? Healthcare’s real-world is a biologically and socially complex adaptive system and how it works is vastly different than the factory floor. The result? Demoralized front-line practitioners facing constraints and mountainous layers of complicatedness that create cost, not affordable care. A new approach based on systems principles can help heal healthcare’s wicked problem.
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